In my capacity as Communications manager for fonehouse, I am indeed sorry to hear of this tale. I would like to take this opportunity to apologise for the actions of our call centre in regards to this matter. It is not our intent/practice to sign people up to contracts they did not request, nor do we undertake to send out good that have not been asked for. I will be investigating this matter more fully. Please could you email me with the date of this mishap and any other info you may deem useful to me in my investigation. With regards to the link to the 3G forum, the fonehouse address supplied in some of the entries does not match our own - it may be another company. We are a bone fide t-mobile specialist and we do offer contracts to customers on t-mobile’s behalf. we have been trading for 15 years and as such place a high value on correct business practice, we would never knowingly attempt to fool a customer. call centre operations can be tricky to monitor as the turn over of staff is high, whilst every care is taken to ensure a ‘best practice’ sometimes operators act on their own and outside of company policy. Once again please accept our apology for this mistake.

with regards

richard bayley
communications manager