Posted on April 3, 2008 - by Jordan H

Fonehouse.co.uk

Well, I recently posted about my phone and how it’s coming up for renewal shortly. Well, we recieved a letter through the mail the other day from a company called Fonehouse.co.uk. They told us that they were working on behalf of T-Mobile to handle upgrades for customers.

So, after recieving a text with this information on my phone aswell, we decided to give them a call. Surely they would be working with T-Mobile if they have my full address and telephone numbers. So we spoke to a woman on the other end, simply enquiring about what their offers were. We didn’t order anything, we informed them that we would consider their offers and possibly ring back another day. This was on Tuesday.

Now today (Thursday), I get home from school to find an LG Viewty on our dining room table (the usual place for our mail in an afternoon!). Enclosed is an invoice from Fonehouse.co.uk billing us £60 for the LG Viewty, and an undisclosed price for a T-Mobile Flext package. So we’ve spent a good part of an hour on and off the phone tonight trying to work out why they’ve sent us (and billed us) for a phone which we didn’t agree to order. After a few minutes on the phone to their customer support team, we’ve found out they’ve put us on a package almost £20 more expensive than the one we were previously on. We also have 7 days to return the phone after getting a cancellation request number from their support team too.

So we’ve been decieved into buying from a company who have no affiliation with T-Mobile whatsoever, and a quick Google shows that this isn’t an isolated case. Here is another example of someone who has been forced into a contract without their consent.

Hope I can sort this out!